These Terms and Conditions establish the rules governing access to the Aureformalis website and purchases made through it. They are intended to make the relationship between Aureformalis and its customers understandable from the moment someone browses a decorative item through ordering, delivery, and any eligible post-delivery request.
By using this website or submitting an order, you agree to these Terms and Conditions. If you do not accept them, you should not place an order through the website.
1. A Hong Kong-Only Store
Aureformalis operates as a decorative-items retailer serving Hong Kong only. Orders must contain an eligible Hong Kong delivery address.
We do not offer delivery outside Hong Kong. Submission of an address outside our service area does not create an obligation for Aureformalis to fulfill that order.
Customers are responsible for providing accurate information when ordering, including their name, telephone number, email address, delivery address, and any reasonable instructions required to reach the delivery location.
2. Using Our Website
The website is provided so visitors can explore our decorative-item range, review available product information, submit orders, and access information relating to our services.
When using the website, you agree not to:
- Submit intentionally false customer or delivery information;
- Attempt to interfere with website operation;
- Place fraudulent or fictitious orders;
- Use another person's personal information without an appropriate basis;
- Attempt to obtain inappropriate access to restricted areas or systems;
- Reproduce website material for unwanted commercial purposes; or
- Use the website in a manner contrary to applicable Hong Kong law.
We may restrict access or decline orders where there are reasonable grounds to believe the website or ordering process is being misused.
3. Product Presentation
We aim to provide useful descriptions, photographs, dimensions, materials, colors, finishes, and other relevant product information where applicable.
Decorative items can appear somewhat different depending on screen settings, lighting, viewing conditions, manufacturing variation, material characteristics, or photography. Natural textures, patterns, or finishes may also vary between individual pieces where the nature of the material permits such variation.
Customers should review the available product information before ordering, particularly measurements where placement within a specific space matters.
An obvious typographical, pricing, or descriptive error does not require Aureformalis to fulfill an order on the basis of information that is clearly erroneous, subject to applicable law.
4. Prices and Cash on Delivery
The price displayed for an item at the time an order is submitted forms the basis of the amount payable, subject to correction of an obvious error in accordance with applicable law.
Aureformalis operates entirely through Cash on Delivery. Online card payments and other payment methods are not offered for ordinary purchases.
The customer must pay the full order amount in cash when the parcel reaches the stated Hong Kong address. There is no additional charge simply for using Cash on Delivery, and standard delivery within our Hong Kong service area is free.
Customers should ensure that the required cash is available when accepting an order.
5. What Happens After an Order Is Submitted?
Submitting an order records the customer's request to purchase the selected item or items. Order fulfillment remains subject to matters such as product availability, valid delivery information, and our ability to serve the stated address.
We may contact a customer where additional information is reasonably needed to process an order.
Aureformalis may decline or cancel an order before dispatch where, for example:
- The item is unavailable;
- The delivery address is outside Hong Kong;
- Essential order information is incomplete;
- An obvious pricing or listing error has occurred;
- The order appears duplicated or fictitious; or
- There are reasonable grounds to suspect misuse of the ordering process.
Where appropriate, we may contact the customer regarding the situation.
6. Dispatch and Delivery
Orders normally spend 1 business day in the shipping preparation stage. This period is used for internal product review and appropriate packaging before courier handover.
After dispatch, delivery normally requires another 1–2 business days within Hong Kong. The usual overall order-to-door estimate is therefore 2–3 business days.
Delivery is free for eligible Hong Kong addresses.
Business days exclude Saturdays, Sundays, and Hong Kong public holidays. Delivery estimates may be affected by circumstances outside ordinary operational control, such as severe weather, transportation disruption, restricted access, or public service interruptions.
Further delivery details are set out in our Shipping Policy.
7. Your Responsibility at Delivery
Customers should ensure that the delivery address is complete and that someone is reasonably available to receive the parcel and make the required cash payment.
A delivery may be unsuccessful where:
- Nobody is available to receive the parcel;
- Required cash is unavailable;
- The address is inaccurate or incomplete;
- The recipient cannot reasonably be contacted; or
- Access to the stated location cannot be obtained.
Where a delivery cannot be completed, the order may be handled according to the circumstances and our available delivery arrangements.
8. Cancellation Has a Dispatch Boundary
Customers may request cancellation only before the order has been dispatched.
Because dispatch normally occurs after the 1-business-day preparation stage, cancellation requests should be submitted promptly to decorativeart@aureformalis.com .
Once the parcel has been dispatched, cancellation is unavailable. Declining a parcel at the doorstep after dispatch does not convert the order into a pre-dispatch cancellation.
The cancellation cut-off exists because the parcel has already entered the delivery process after courier handover.
9. A Defined 30-Day Return Framework
Customers have 30 calendar days from delivery to submit a return request where the item:
- Arrived damaged;
- Arrived with a defect; or
- Is different from the item ordered.
Aureformalis does not offer general change-of-mind returns. A preference for another design, color, decorative arrangement, or styling direction does not ordinarily create eligibility under our return framework.
This contractual policy does not remove statutory rights that cannot lawfully be excluded.
Requests should be sent to decorativeart@aureformalis.com with the relevant order information and an explanation of the issue. Photographs may be requested where reasonably useful for understanding the reported condition.
10. Returning an Eligible Item
Where a return qualifies, Aureformalis will arrange collection from the customer's Hong Kong address at a mutually suitable date and time. The customer does not pay a separate collection or restocking fee for an eligible return.
The product should be returned in its original packaging and original condition and remain unused and unworn where applicable. Components or accessories originally supplied with the item should also be included.
After the returned item reaches us, Aureformalis normally requires 1–2 working days to assess the item against the reported issue and applicable return conditions.
Customers should not independently send a return unless instructed to do so.
11. Replacement or Refund
Following an eligible return, a replacement may be provided where the relevant item remains in stock.
A replacement follows the normal shipping timetable: approximately 1 business day for preparation plus 1–2 business days for delivery, producing the usual 2–3-business-day overall estimate.
Where a customer elects an eligible refund, it will be issued by bank transfer.
Because purchases are paid through Cash on Delivery, Aureformalis does not have an original online card transaction to reverse. We will therefore request the bank information reasonably required to arrange the transfer by email.
After the required details are received, we normally initiate the transfer within 1 working day. The amount may take approximately 5–7 business days to appear in the customer's bank account depending on the receiving bank's processing period.
Aureformalis will not request an online banking password, PIN, one-time passcode, or account-access credential to issue a refund.
Our Return and Refund Policy provides further details.
12. Personal Data Has Defined Uses
When customers interact with Aureformalis, we may process personal information necessary for activities such as receiving orders, arranging deliveries, communicating about purchases, administering eligible returns, issuing refunds, maintaining records, and responding to enquiries.
Relevant information can include a customer's name, email address, telephone number, Hong Kong delivery address, order records, correspondence, and bank information where required for a refund.
Because our ordinary purchase process uses Cash on Delivery, customers are not required to provide card details through the website for an ordinary order.
Personal data is handled in accordance with our Privacy Policy and, where applicable, Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).
13. Ownership of Website Material
Unless otherwise stated, website content belonging to Aureformalis, including original text, page layouts, graphics, product photography, logos, and other proprietary materials, may be protected by applicable intellectual property laws.
Access to the website does not transfer ownership of that material to visitors.
Customers may use the website for personal shopping and ordinary informational purposes. Website content should not be copied, republished, commercially exploited, distributed, or materially altered without appropriate permission, except where applicable law permits such use.
14. Responsible Allocation of Liability
Aureformalis does not seek through these Terms to exclude liability that cannot lawfully be excluded.
Subject to applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control or from a customer's own misuse of an item, inaccurate information, unwanted alteration, improper handling after delivery, or use materially inconsistent with information supplied with the product.
Customers remain responsible for deciding whether a decorative item is appropriate for their intended location and use after reviewing the information made available before ordering.
Nothing in these Terms limits statutory protections that apply regardless of contractual wording.
15. External Services and Operational Partners
Certain aspects of fulfilling an order may involve third parties, such as delivery providers, hosting providers, communication services, or banking channels involved in eligible refunds.
Where personal data needs to be provided to a service provider for a legitimate operational purpose, we aim to limit the information involved to what is reasonably relevant to that activity.
The operation, availability, or independent conduct of third-party services may be subject to terms and systems outside Aureformalis direct control.
16. Hong Kong Law Forms the Legal Foundation
These Terms and Conditions are governed by the applicable laws of the Hong Kong Special Administrative Region.
Depending on the subject matter, relevant legislation may include the Sale of Goods Ordinance (Cap. 26) in relation to contracts for the sale of goods and implied conditions; the Trade Descriptions Ordinance (Cap. 362) in relation to trade descriptions and specified unfair trade practices; and the Personal Data (Privacy) Ordinance (Cap. 486) in relation to personal data.
The Control of Exemption Clauses Ordinance (Cap. 71) and the Unconscionable Contracts Ordinance (Cap. 458) may apply to contractual provisions in relevant circumstances. Electronic communications and records may also be subject to the Electronic Transactions Ordinance (Cap. 553).
Nothing written on this website is intended to override a statutory right or obligation that cannot legally be excluded, restricted, or altered by agreement.
17. If Part of These Terms Cannot Apply
If a particular provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision may be considered separately to the extent necessary.
The remaining provisions should continue to operate where they are capable of doing so lawfully.
A delay by Aureformalis in exercising a contractual right does not automatically mean that the right has been permanently waived.
18. Related Store Policies
These Terms should be read alongside our Shipping Policy, Return and Refund Policy, and Privacy Policy. Each document addresses a different part of the customer relationship in greater detail.
Where an issue concerns shipping, returns, refunds, or personal data, the relevant dedicated policy should be read together with these Terms, subject always to applicable Hong Kong law.
19. Contacting Aureformalis
Questions about an order, these Terms, cancellation before dispatch, delivery, an eligible return, or personal information can be directed to:
Email: decorativeart@aureformalis.com
Please provide information relevant to the inquiry so that the appropriate order or matter can be identified.
These Terms are designed around a straightforward transaction: customers select decorative items through the website, orders are prepared for dispatch, delivery takes place within Hong Kong, and payment is made in cash at the doorstep. Where a qualifying issue arises afterward, the dedicated return process provides the route for addressing it. Together, these terms establish the responsibilities that apply on both sides of that transaction.