At Aureformalis, personal information has a practical purpose. A delivery address tells us where an order needs to go, contact information lets us communicate about that order, and certain banking information may be needed when an eligible refund is issued. We aim to collect information in proportion to the activity for which it is required.
This Privacy Policy explains how personal data connected with our Hong Kong decorative-items website is collected, used, disclosed, retained, and managed.
1. Information That May Reach Us
The personal data we receive depends on how you interact with Aureformalis. It may include:
- Identity information: such as your name.
- Contact information: including your email address and telephone number.
- Delivery information: including your Hong Kong delivery address and reasonable delivery instructions.
- Order information: including products ordered, quantities, order value, and transaction history.
- Communication records: information you provide when contacting us about an order, cancellation, delivery, product issue, or other inquiry.
- Return information: photographs or descriptions submitted when reporting an eligible product issue.
- Refund information: bank details requested when a bank-transfer refund needs to be processed.
Because purchases are completed through Cash on Delivery, Aureformalis does not require customers to enter card payment details through our website for ordinary purchases.
2. How Information Is Collected
Information may be provided directly when you submit an order, enter delivery details, contact decorativeart@aureformalis.com , communicate with our team, request an eligible return, or provide information required to complete a refund.
Certain information may also arise through the operation of an order, such as dispatch records, delivery status, communication history, and internal transaction records.
We seek to avoid collecting personal data that has no reasonable connection with our business activities.
3. What We Do With Personal Data
Information collected by Aureformalis may be used to:
- Receive and administer orders;
- Prepare and coordinate Hong Kong deliveries;
- Communicate about dispatch or delivery;
- Respond to customer inquiries;
- Process eligible cancellations, returns, replacements, and refunds;
- Maintain transaction and operational records;
- Detect inappropriate use of our ordering process;
- Meet applicable legal or regulatory requirements; and
- Handle disputes or inquiries relating to transactions.
Personal information is not intended to be used for unrelated purposes without an appropriate basis.
4. When Information May Be Shared
Operating an online store occasionally requires limited information to move beyond our internal systems. For example, a delivery provider may require a recipient's name, telephone number, address, and relevant delivery instructions.
Information may also be disclosed to service providers involved in website operations, data storage, professional services, or refund processing where reasonably required. Disclosure may additionally occur where Hong Kong law, a court, or an applicable public authority requires it.
We aim to limit disclosure to information relevant to the particular function being performed.
5. Storage, Access, and Retention
Aureformalis uses organizational and system-based safeguards designed to reduce inappropriate access, alteration, disclosure, loss, or misuse of personal data.
Access within our operations is limited according to business requirements. Personal information is retained only for periods reasonably connected with the purpose for which it was collected, recordkeeping requirements, dispute management, or applicable legal obligations. When continued retention is no longer required, information may be deleted or otherwise disposed of in accordance with our data-management practices.
6. Bank Information for Refunds
Bank information is not collected as part of ordinary Cash on Delivery purchases. It becomes relevant only when an eligible refund is to be issued by bank transfer.
Where such information is needed, Aureformalis will request the necessary details through email. Customers should provide only the information requested for the transfer.
We will not request your online banking password, PIN, one-time passcode, or other credentials that permit access to your bank account.
7. Your Personal Data Choices
Subject to applicable law, individuals may contact us to ask about personal data held concerning them or request access to or correction of that information.
Requests can be sent to decorativeart@aureformalis.com . We may require sufficient information to identify the relevant records and respond appropriately.
8. Hong Kong Privacy Framework
Our handling of personal data is governed, where applicable, by Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), including the Data Protection Principles relating to the collection, accuracy and retention, use, security, openness, and access and correction of personal data.
Where personal data is proposed for direct marketing, Aureformalis will follow applicable requirements under the Ordinance, including relevant consent and opt-out requirements.
9. Questions About Your Information
Privacy should be understandable rather than buried behind complicated wording. If you have a question about how Aureformalis collects, uses, retains, or handles your personal information, contact decorativeart@aureformalis.com .
We will review privacy inquiries in accordance with our applicable procedures and obligations under Hong Kong law.