At Aureformalis, the journey between placing an order and receiving a decorative piece is considered as an important part of the shopping experience. Our delivery framework is intentionally straightforward: we serve Hong Kong only, delivery is free, and payment is collected in cash when the parcel reaches the delivery address.
This Shipping Policy explains where we deliver, how an order moves through our dispatch process, expected delivery timing, Cash on Delivery requirements, address responsibilities, and what may happen when a delivery cannot be completed.
1. Our Delivery Area
Aureformalis operates exclusively within Hong Kong. Orders can be accepted only when the delivery address is located within Hong Kong.
We do not currently arrange international shipping or delivery to addresses outside Hong Kong. If an order contains an address outside our service area, it may not proceed through our normal fulfillment process.
Customers should provide a complete Hong Kong delivery address when placing an order, including relevant flat, floor, building, estate, street, and district information where applicable.
2. Delivery Costs
Every eligible order delivered within Hong Kong includes free delivery.
This means:
- No standard shipping charge is added to the product price.
- No Cash on Delivery surcharge is added.
- There is no separate packaging fee for ordinary orders.
- Customers pay the displayed order amount when receiving their parcel.
The amount communicated for the order is therefore the amount expected in cash at the point of delivery, subject to any lawful adjustment communicated before dispatch.
3. How Our 2–3 Business Day Timeline Works
Our normal order-to-door timeline is 2–3 business days.
The process is divided into two stages:
| Order Stage | Usual Time | What Happens |
|---|---|---|
| Shipping preparation | 1 business day | Internal inspection, order review, and packaging |
| Delivery transit | 1–2 business days | Parcel travels to the Hong Kong delivery address |
| Overall timeline | 2–3 business days | From order processing through expected arrival |
The first business day is not simply waiting time. During this period, our team reviews the item and prepares its packaging for transportation. Decorative products can differ in shape, material, and construction, so packaging is selected with the nature of the item in mind.
Business days do not include Saturdays, Sundays, or Hong Kong public holidays.
The stated timeframe is our normal operational estimate rather than a promise of arrival at an exact hour or date. Events outside ordinary operational control, including severe weather, transport disruption, access restrictions, or public service interruptions, may affect delivery timing.
4. Cash on Delivery
Aureformalis operates entirely through Cash on Delivery. No alternative payment method is currently offered through our website.
Customers must pay the full order amount in cash when the parcel reaches the stated delivery address. We recommend having the required cash available when delivery is expected so that handover can proceed without unnecessary difficulty.
Our Cash on Delivery structure allows the payment point and physical handover of the parcel to occur together. No additional fee is imposed simply because Cash on Delivery is used.
5. Address and Contact Details Matter
Delivery depends on the information entered with the order. Customers are responsible for providing accurate and sufficiently detailed delivery and contact information.
Before submitting an order, please review:
- Recipient name;
- Contact number;
- Flat, unit, or floor details;
- Building or estate name;
- Street and district; and
- Any reasonable access instructions needed for delivery.
If information is incomplete or inaccurate, delivery may be delayed or unsuccessful. Contact decorativeart@aureformalis.com as soon as possible if an address correction is required. Changes may not be possible after dispatch.
6. Dispatch and Cancellation Cut-Off
Orders normally require 1 business day before dispatch. During this stage, an order may be canceled by contacting us before it has been handed over for delivery.
Once dispatch has occurred, cancellation is no longer available. Customers should therefore contact us promptly if they need to request cancellation before the parcel enters transit.
This section concerns the shipping-stage cancellation cut-off only. Separate eligibility rules concerning delivered products are explained in our Return and Refund Policy.
7. When Delivery Cannot Be Completed
A delivery may be unsuccessful when the recipient is unavailable, the address cannot be located, building access is unavailable, the supplied contact information is incorrect, or the required cash is unavailable at handover.
Where delivery cannot be completed, Aureformalis may contact the customer using the details supplied with the order to determine the appropriate next step. Any further delivery arrangement will depend on the circumstances and operational availability.
Customers should not deliberately provide incomplete information or place orders without a reasonable intention to accept delivery.
8. Handling Delivery Information
To fulfill an order, Aureformalis may use information such as the recipient's name, telephone number, delivery address, order details, and relevant delivery instructions. Information required for fulfillment may also be shared with parties involved in transporting the parcel where necessary for delivery.
Personal data connected with shipping activities is handled with reference to Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) and the data-handling practices described in our Privacy Policy.
9. Hong Kong Trading Framework
Our shipping practices operate within the applicable Hong Kong legal framework. Depending on the circumstances, relevant legislation may include the Sale of Goods Ordinance (Cap. 26) concerning the sale of goods, the Trade Descriptions Ordinance (Cap. 362) concerning representations made in trade, the Electronic Transactions Ordinance (Cap. 553) concerning electronic records and transactions, and the Personal Data (Privacy) Ordinance (Cap. 486) concerning personal data.
Nothing in this Shipping Policy is intended to remove or restrict rights or obligations that cannot lawfully be excluded under applicable Hong Kong law.
10. Shipping Questions
If you have a question about an order that is being prepared, dispatched, delayed, or delivered, contact decorativeart@aureformalis.com .
When contacting us, provide enough order information for our team to identify the relevant purchase. Please avoid sending information that is unrelated to the delivery inquiry.
Aureformalis keeps its delivery model simple: Hong Kong addresses only, free delivery, Cash on Delivery, one business day for shipping preparation, and an additional one to two business days for transit. This structure gives customers a clear view of what happens between placing an order and receiving their decorative items.